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Ionian Reserve
(+30) 26740 23815
€
Terms & Conditions
TERMS
& CONDITIONS (RENTAL RULES)
By booking
this property, you agree to review, understand, and comply with the terms
outlined herein.
1. The
property is leased solely for residential purposes to the agreed-upon guests
for the specified period in the agreement. Any other use must be approved by
the Owner & Property Management Company (Ionian Reserve). The villa's decor
may differ from the photos. The maximum number of guests should not exceed the
number specified in the agreement or on the company's website. Events like
parties, weddings, or receptions require written permission and may incur
additional requirements and fees. Concierge services must be approved by Ionian
Reserve. Unauthorized providers will be denied entry, and the company may cancel
services without liability for monetary loss.
2. A
security deposit is required, either in cash at check-in or by bank transfer
with the final payment, to cover any damages. If no damages occur, the deposit
will be returned in full within 15 days after check-out. Repair costs for
damages exceeding the deposit amount will be the guest's responsibility.
Typical charges deducted from the deposit include:
- Replacement of broken appliances.
- Repair/replacement of damaged furniture,
fixtures, and furnishings.
- Replacement of lost keys or remote
controls.
- Cleaning services for pool contamination.
- Stain removal from furniture.
3.
Violations of terms #1 or #2, or any of the following terms, may result in
immediate termination of the lease without refund, except for the security
deposit if no damage is present. The guests must vacate the property
immediately and may be reported to authorities.
4. The
Owner & Property Management Company (Ionian Reserve) may enter the property
for inspections with reasonable notice. Visits from support staff will be
pre-agreed upon.
5.
Groceries, alcohol, bottled water, and other supplies are not included in the
rental price.
6. Smoking
is prohibited indoors. Guests must use provided ashtrays when smoking outside
to prevent fire hazards.
7.
Check-out time is 10:00 am. Late check-outs will be charged for an additional
day.
8. Check-in
time is after 5:00 pm.
9. The
property must be returned in a clean and tidy condition. Excessive cleaning
fees may be deducted from the security deposit.
10. Changes
to the property’s setup or decor, including moving furniture, require prior
consent. Unauthorized rearrangement may lead to booking cancellation and
forfeiture of the stay and damage deposit.
11. Guests
are liable for any property damage or removal of items, including external
structures and plants. All items, including linens and decor, must remain at
the villa.
12. Pets
are only allowed with prior approval. Unauthorized pets may result in rental
agreement cancellation.
13. Guests
should conserve water and energy. Turn off appliances and lights when not in
use, as water is a precious resource.
14. Guests
must prevent any damage to the property and avoid bringing flammable or
dangerous items. Guests are responsible for any damage caused and will be
charged accordingly.
15. Guests
should avoid excessive noise and disturbances during off-hours (3:00-5:30 pm
and 11:00 pm-8:30 am). The lease may be terminated without reimbursement if
noise complaints are received.
16. While
safety measures are in place, the Owner & Property Management Company
(Ionian Reserve) are not liable for accidents or acts of God resulting in
illness, injury, or death.
17. The
Owner & Property Management Company (Ionian Reserve) are not responsible
for accidents, injuries, deaths, or losses during the rental. By booking,
guests waive any future legal claims against them.
18. Swimming
Pool and Jacuzzi Safety: This special clause applies to properties that have
private or common swimming pools, which are used for leisure purposes. Guests
are responsible for the safe use of the swimming pool and assume full
responsibility for any accidents, injuries, or deaths that may occur. By
signing this Agreement, the Guests waive any future claims against the Property
Owner. PLEASE ENSURE THAT CHILDREN ARE NEVER LEFT UNATTENDED AROUND OR INSIDE
THE SWIMMING POOL. The swimming pool and Jacuzzi of the property will be
cleaned regularly and kept fully operational during the guests' stay. To ensure
health and safety, guests must respect the following rules:
· Diving is strictly prohibited in
the pool.
· Children should be continuously
supervised when playing around or inside the pool and the Jacuzzi.
· The Guest and his party, including
children, are strongly advised not to run around the pool with wet feet as
floors may become slippery.
· We kindly advise guests to shower
before entering the pool if they use tanning oils, as they affect water
hygiene, including hair.
· The swimming pool and Jacuzzi must
be kept free of foreign objects such as food and cans. · The use of glasses is prohibited in
the pool and Jacuzzi. Plastic ones are provided for guests. · All swimmers must wear appropriate swimwear.
No street clothes or shoes allowed in the pool.
· All swimmers are required to use
the restroom before entering the pool area. Swim diapers must be worn by all
children who are not toilet trained.
· Children under 12 must be
accompanied in the water by an adult 18 or older. They should not be left
unattended in the pool or on the deck.
· Individuals who are unable to swim
are prohibited from using the swimming pool.
· Individuals with contagious
infections, diarrhea, skin lesions, or open sores are not allowed in the pool.
Additionally, those with epilepsy are not permitted in the pool.
· The use of food, beverages,
alcohol, or impairing drugs is prohibited in the pool.
· It is strictly forbidden to use any
electrical appliances in the pool or its surrounding area.
· Lifeguard supervision is NOT
requested - hence, pool hours of operation are strictly between 7:00 a.m. and
7:00 p.m.
The GUEST(S) [and in the case of a minor, the accompanying parent/guardian]
hereby agree that any failure to comply with the outlined pool rules and
regulations and thus any penalty or hardship or any act concerning the use of
the pool and its surrounding area, or any activity associated with such, shall
be the sole failure of the guest (s) and in no way implicates or subjects the
management or the owner of the property, to liability or fault. I.e. The GUEST
agrees to assume all responsibility and to make all occupants aware of the
risks and for the consequences of those risks and to be fully and solely
responsible for any accidents that may occur. The GUEST agrees to waive any
claim against the Property Owner or Manager for injuries or claims.
19. Guests
are responsible for their valuables. The Ionian Reserve Company, property
Owner, and staff are not liable for lost or stolen items. Use alarms and safes
provided and ensure doors and windows are secured.
20. Guests
should have medical insurance that covers expenses in Greece. Inform us of any
chronic conditions or severe allergies in advance.
21. The
Owner & Property Management Company (Ionian Reserve) may terminate the
agreement for violations of Greek law.
22. The
Owner & Property Management Company (Ionian Reserve) may cancel a
reservation if the property is damaged or unavailable due to unforeseen events.
Guests will be relocated to an equal or superior property, if available.
23. The
Owner & Property Management Company (Ionian Reserve) are not responsible
for consequential damages due to cancellations from Acts of God or Force
Majeure.
24. Guests
confirm they have entered Greece legally for vacation purposes and have valid
documentation. Failure to provide documentation will result in immediate
cancellation without refund.
25. Contact
Ionian Reserve Company immediately upon arrival if the property does not meet
your expectations. Complaints made at the end of the tenancy will not be
accepted. Early departure without notifying our local representative may result
in no refund.
26. Ionian
Reserve Company acts as an agent of the Owner. The Company and its Affiliates
are not liable for delays, accidents, damages, injuries, losses, or death. The
liability, if any, is limited to the total rental revenue paid. Service
providers are independent contractors, and the Company is not liable for their
actions.
27. Any
disputes will be settled under Greek Law.
28.
Personal data processing complies with the GDPR. Data is collected and
processed to facilitate transactions and provide services. Data may be shared
with affiliated companies under their directions. Customers have rights under
GDPR, including access, correction, deletion, and data portability. Contact us
for any inquiries regarding data privacy.
For further
information or to exercise your rights, contact us at +30 6985617290 & +30
2674023815 or info@ionianreserve.com. By signing this contract, you accept the
Rental Terms.
Privacy Policy
PRIVACY
POLICY IONIAN RESERVE COMPANY
Welcome
to the Privacy Policy of IONIAN RESERVE
We are
dedicated to safeguarding the privacy, authenticity, and security of the
personal information we possess about our customers and anyone who contacts us.
We have designed this Privacy Policy to clarify how we manage and utilize this
personal information and to guarantee that we adhere to our legal obligations
under relevant data protection laws. It is essential that you review this
privacy policy attentively to ensure that you understand how we collect and
process personal information.
IONIAN
RESERVE - WHO WE ARE
This
Privacy Policy covers the personal information collected and held by IONIAN
RESERVE
THE
CONTROLLER OF YOUR PERSONAL INFORMATION
As per the
applicable data protection laws, we are obliged to inform you about the entity
that controls your personal information. IONIAN RESERVE is the controller and
responsible entity for the personal information covered under this Policy. You
can find the additional contact information for the controller under the
section "HOW TO CONTACT US" mentioned below.
TERMINOLOGY
USED IN THIS POLICY
A customer
is someone who books a stay or uses any of the services at one of our
properties On the other hand, a contact is someone who makes an enquiry,
contacts us on our website or in person, sends a letter, makes a phone call,
sends an email or text, enters into a competition run by us, or uses wi-fi
services at one of our properties but is not a customer. When we say
"we," "us," or "our," we refer to the company
IONIAN RESERVE, while "you" and "your" refer to our
customers (guests) and contacts.
PERSONAL
INFORMATION WE COLLECT AND HOLD AND THE PURPOSE FOR WHICH WE USE IT
This
Privacy Policy pertains to all the personal information collected by IONIAN
RESERVE from its customers and contacts, regardless of the means used to
collect it. The first section below explains what personal information we
collect from our customers, how we collect it, what we use it for, and the
legal basis on which we rely to do so, under four separate headings. The second
section below provides the same information for our contacts, again under four
separate headings.
CUSTOMERS
We collect
personal information from our customers such as name, email address, home
and/or business address, phone number, date of birth, bank account and payment
card information, booking history, transactional data, information relating to
your use of our services, and marketing preferences.
We collect
this data through phone, email, post, through our website or in person. We only
use your personal information as the law permits. We rely on legal bases such
as the performance of a contract between us for the provision of services,
pursuing and developing our business, your consent, legal obligation, or
protecting vital interests.
We use your
personal information to fulfill your bookings and/or to provide services or
facilities you request from us, to collect payment from you, to administer and
manage our relationship with you, to send you information before your visit to
confirm the reservation and provide you with other relevant information, where
required by law, and where necessary to protect your health or well-being or
that of another individual.
CONTACTS
We may
collect personal information from our contacts, such as their name, email
address, home and/or business address, date of birth, phone number, and
marketing preferences. We will collect this data from you when you provide it
to us through various channels, including phone, email, post, through our
website, or in person.
We will
only use your personal information as permitted by law. The legal bases we rely
upon are your consent and/or our legitimate interests in pursuing and
developing our business, where such interests are not overridden by your rights
or interests. We may also rely on other legal bases for processing, such as our
legal obligation or the need to protect your vital interests or those of
another individual.
If we rely
on your consent to process your personal information, you may withdraw that
consent at any time by contacting us using the contact details provided under
"HOW TO CONTACT US" below.
We use the
personal information of our contacts for various purposes, such as marketing, communication,
and improving our services. We intend to use your personal information for the
following reasons: fulfilling your requests for information, when required by
law, and when necessary to protect your health or the well-being of someone
else.
You may
receive marketing communications from us if you have explicitly requested
information from us. We will not send you any marketing messages without your
explicit consent. You can ask us to stop sending you marketing messages at any
time by following the opt-out links on any marketing message sent to you.
IF YOU
FAIL TO PROVIDE PERSONAL INFORMATION REQUESTED
If we are
required by law or under the terms of a contractual agreement to collect
personal data from you, and you do not provide that data when asked, we may not
be able to fulfil our contractual obligations to you. This could lead to the
cancellation of a service you have booked with us. However, we will inform you
beforehand if this is the case.
SHARING
YOUR PERSONAL INFORMATION WITH OTHERS
We
understand the importance of your privacy and want to assure you that we will
not share your personal information with any third party unless it is required
by law or in certain circumstances. This includes sharing your information with
companies within the IONIAN RESERVE group, third-party service providers who
work with us as data processors, and professional advisers such as lawyers,
bankers, accountants, auditors, insurers etc. We may also share your
information with the government, regulators and other authorities if required
to report processing activities.
Please note
that if we sell any business or assets, we may disclose your personal
information to the prospective buyer or actual buyer of such business or
assets. If there is a change in our business ownership, the new owners may use
your personal data in the same way as set out in this Privacy Policy.
We want you
to know that we do not allow our third-party service providers to use your
personal data for their own purposes and only permit them to process your
personal data for specific purposes and in accordance with our instructions.
TRANSFERRING
YOUR PERSONAL INFORMATION OUTSIDE THE EEA
We have no
intention of transferring any personal data that we hold about you to a country
outside the European Economic Area (EEA). However, if we do need to transfer
your personal data out of the EEA, we will make sure that it is given a similar
level of protection. There are three ways in which we can do this:
1. We will
only transfer your data to countries that have been deemed to provide an
adequate level of protection for personal data by the relevant regulators.
2. We will
put in place specific contracts with the recipient that have been approved by
the relevant regulators. These contracts will ensure that your data receives
similar protection to what it has in Europe.
3. If the
recipient is located in the US, we will only transfer your data if they are
registered with the Privacy Shield (or any similar replacement scheme). This
will require them to provide similar protection to your personal data as is
required in Europe.
DATA
SECURITY
We have
implemented appropriate security measures to safeguard your personal data and
prevent it from being lost, used, accessed, altered or disclosed without
authorization. Moreover, we restrict access to your personal data to those
employees, agents, contractors, and third-party entities who have a legitimate
business reason to access it. They will process your personal data based on our
instructions and are bound to maintain confidentiality. We have established
procedures to handle any suspected personal data breach and will notify you and
any relevant regulator of a breach if required by law.
HOW LONG
DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We will
keep your personal information only for as long as it is necessary to fulfill
the purposes for which it was collected. This includes meeting legal,
accounting, or reporting requirements. The appropriate retention period for
personal data is determined based on various factors such as the amount,
nature, and sensitivity of the data, the risk of unauthorized use or disclosure
of your data, the purposes of processing, and the legal requirements. If you
want us to delete your data, you can make a request for erasure under
"Your Right to Access Your Personal Information and Your Other
Rights". In some cases, we may anonymize your personal data for research
or statistical purposes, which means that it can no longer be associated with
you. We may use this information indefinitely without further notice to you.
When your personal information is no longer required, we will take all
reasonable steps to destroy or erase it from our systems.
YOUR
RIGHT TO ACCESS YOUR PERSONAL INFORMATION AND YOUR OTHER RIGHTS
If you
would like to know more about your rights under data protection laws, please
read the following information:
You have
the right to request access to your personal data, which is also known as a
"data subject access request". This will enable you to receive a copy
of the personal data we hold about you and to check that we are processing it
lawfully.
You also
have the right to request that any incorrect or incomplete personal data we
hold about you is corrected. However, we may need to verify the accuracy of any
new data you provide to us.
If there is
no good reason for us to continue processing your personal data, you have the
right to request that it is erased or removed. You can also request that we
erase your personal data where you have successfully objected to processing,
where we have processed your information unlawfully, or where we are required
by law to erase your personal data. Please note that there may be legal reasons
why we cannot always comply with your request for erasure.
If we are
relying on a legitimate interest (or those of a third party) to process your
personal data, and something about your particular situation makes you want to
object to processing on this ground as you feel it impacts on your fundamental
rights and freedoms, you have the right to object. Additionally, you have the
right to object where we are processing your personal data for direct marketing
purposes. However, we may have compelling legitimate grounds to process your
information which override your rights and freedoms.
You also
have the right to request that we suspend the processing of your personal data
in certain circumstances, such as where you want us to establish the data's
accuracy, where our use of the data is unlawful but you do not want us to erase
it, or where you need us to hold the data even if we no longer require it as
you need it to establish, exercise or defend legal claims.
If you wish
to transfer your personal data to a third party or to yourself, we will provide
it to you in a structured, commonly used, machine-readable format. Please note
that this right only applies to automated information which you initially
provided consent for us to use, or where we used the information to perform a
contract with you.
Finally,
you have the right to withdraw your consent at any time where we are relying on
it to process your personal data. However, this will not affect the lawfulness
of any processing carried out before you withdraw your consent. If you withdraw
your consent, we may not be able to provide certain products or services to
you. We will advise you if this is the case.
If you wish
to exercise any of these rights, please contact us using the contact details
provided. There is no fee to access your personal data or to exercise any of
these rights. However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.
We may need
to request specific information from you to help us confirm your identity
before we can respond to your request. This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask for further information in relation to your
request to speed up our response.
We aim to
respond to all legitimate requests within one month. However, if your request
is complex or you have made a number of requests, it may take us longer than a
month to respond. In this case, we will notify you and keep you updated on the
progress of your request.
MANAGING
YOUR PERSONAL INFORMATION
If you find
that any personal data we hold about you is inaccurate, out-of-date or
incomplete, please inform us by sending an email and we will rectify it.
CHANGES
TO THIS POLICY
"We
may need to modify this Privacy Policy periodically in response to changes in
the law or our business requirements. We advise you to check this page
regularly for any changes or updates to this Policy."
THIRD-PARTY
LINKS
This
website may contain links to third-party websites, plug-ins, and applications.
If you click on these links or enable these connections, it may potentially
allow third parties to collect or share data about you. We do not have control
over these third-party websites and are not responsible for their privacy
policies. When you leave our website, we highly recommend that you read the
privacy policy of every website you visit.
HOW TO
CONTACT US
If you have
any questions about our Privacy Policy or would like to exercise your legal
rights, please contact us using the information provided below:
By Post:
Touliata, Kefalonia Island, 28084, Greece
By Email info@ionianreserve.com
By Phone
Number: +30 6985617290 & 2674023815